Terms & Conditions

1. Detailed description of goods and/or services

Atkinson Photography is a business in the tourism industry that sells photographic safaris, photos (both digital and prints) and photography expertise.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 days and confirmed by email.

3. Return and Refunds policy

The provision of goods and services by Atkinson Photography is subject to availability. In cases of unavailability, Atkinson Photography will refund the client in full within 30 days. Cancellation of bookings by the client will result in the forfeiting of the full deposit. 

Cancellation before 100 days before departure: If cancellation is made more than 100 days prior to departure date, your non-refundable deposit is forfeited as well as 20% of balance payments and any other expenses already incurred with regards to permits, flights and other arrangements.  

Cancellation between 100 days prior to and trip travel dates: If your cancellation is made between 100 days prior to date of trip departure and the trip departure, or should you for any reason be unable to travel or join the trip after departure or not be able to complete the trip, no refund of any kind will be made. We recommend that you purchase travel insurance (including trip cancelation insurance) to protect you in case this should happen. Should you not be able to travel we will do our best to find someone that can replace you and we will endeavour to refund you if possible but this cannot be guaranteed.                          

4. Customer Privacy policy

Atkinson Photography shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

5. Payment options accepted

Payment may be made via Visa or MasterCard (a 3% fee will be charged for this) or by bank transfer into the Atkinson Photography and Safaris Business bank account, the details of which will be provided on request.

6. Card acquiring and security

Card transactions will be acquired for Atkinson Photography via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Atkinson Photography separately from card details which are entered by the client on DPO PayGate’s secure site.  For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

Atkinson Photography takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.  Should Grant or Helena Atkinson be unable to go on the safari, a guide with similar experience will be employed to do the trip. 

10. Country of domicile

This website is governed by the laws of South Africa and Atkinson Photography chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

Atkinson Photography may, in its sole discretion, change this agreement or any part thereof at any time without notice. Please note: We will attempt to adhere to the itineraries on the website as much as possible. However, certain conditions (political, climatic, environmental, cultural, or wildlife migrations) may necessitate changes in the itinerary. We reserve the right to alter any itinerary at any time, if necessary. We will attempt to notify participants of changes as far in advance as possible. Costs incurred by such changes will be the responsibility of the participant.

12. Company information

This website is run by Atkinson Photography (close corporation) based in South Africa trading as Atkinson Photography and with registration number 2011/143174/07 and with Helena and Grant Atkinson as Directors.

13. Atkinson Photography and Safaris contact details

Company Physical Address: 22 Manatoka Avenue, Kuilsriver, Cape Town, 7580
Email: atkinson.helena@gmail.com
Telephone: +27726586210